Yes! All Cultured Products are formulated in the UK.

Yes, our products focus on strengthening your microbiome and skin barrier, helping your skin become less prone to sensitivity. Our products also have a calming effect on the skin, that can help tackle the causes as well as the symptoms of sensitive skin.

Yes, our products are safe to use whilst pregnant and breastfeeding. However, we always recommend you speak to your GP before using anything during pregancy.

No, however, if you are cautious due to allergies please check our ingredient list before using our products.

Yes, all our products are 100% vegan.

Yes, Cultured is 100% cruelty free.

You will can to enjoy your Cultured products 9 months after first use.

To find your local approved retailer, please visit Store Finder.

Yes, once your order has been completed, your tracking information will be emailed to you on your order confirmation.

Yes, we ship internationally (excl. Australia, New Zealand & US) 

To purchase Cultured in Australia, New Zealand & US, please visit Store Finder.

Please allow 2-3 days for your delivery to arrive. If you have not received your order after 5 working days, please contact us.

Country dependent, please allow up to 4-7 days for your delivery to arrive.  

Please note, we do not ship to Australia and New Zealand – if you are shopping in these countries please visit the store finder. 

Yes, if you are ordering outside the UK your order could be subject to your local customs and import duties. Please check your local authority for any additional custom/import charges you may incur.

Yes, if you are a resident within the UK. Available on orders placed before 12pm Monday – Thursday, please select Next Day Delivery at checkout.

Once your order has been dispatched, we are unable to redirect your parcel. If your order has not been dispatched, please complete the Contact Us form and attach your order number and we will try our best to help

Yes, we offer free standard UK shipping on all orders.

If you wish to cancel your order please complete the contact us form here to notify us. However, if your order has been dispatched, we unable to cancel or make any changes. For more information please see our delivery & returns policy.

We want you to love your Cultured products, but, if you are not completely satisfied, please ensure your products are unused & unopened, then fill out the Contact Us form within 30 days of your purchase.

We know that you might need a bit more time over the holiday period, so we have extended this to 60 days for online orders placed between 7th November to 31st December 2024. 

In the rare occasion that you have not received your order after 5 working days, please let us know using the Contact Us form.

We currently accept all major credit and debit card providers, in addition to Shop Pay, PayPal and Google Pay.

If an order arrives damaged or faulty, please contact us as soon as possible using the Contact Us form.

If your payment has been declined, you will need to place your order again. We are not able to reinstate an order once the payment has been declined.

Once we have received your order, please allow a maximum of 10 days for your refund to be processed.